DEAR SENIORS, an aside to you: WE older persons MUST PROD THE UTILITY COMPANY WHOSE WEBSITE is non compus functionis (DOES NOT WORK) GIVING US NO WAY TO PAY OUR BILL, PUTTING US IN DANGER OF CUT-OFF OF FOOD AND WARMTH and the other more serious harms below mentioned. (involving walking 2 miles to the post office.)
I invite geriatrics everywhere to use the below FORM LETTER for prodding uncaring, sloppy bad-citizen UTILITY COMPANIES to let you pay what you owe easily. Did it happen to you, too? You go to PAY your BILL with the EZ ONLINE FEATURE & it does not work! It demands passwords that you cannot recall. It won't give you a new one that works? I know that you told them OK, mail me the damn bill but dear antiquity, be good to yourself! There's no reason that you should walk two miles to the post office for a stamp and also SPEND A SUM equal to five days of FOOD on that stamp, all to pay a utility bill when you can GO ONLINE if only they'd designed their website correctly.
The fact is, your UTILITY COMPANY's website doesn't work. They IMPLY that you can conveniently pay online but it requires you remember a password. And if you try your various passwords and fail... the thing jams up, calls you a criminal and won't let you pay your own bill.. Well, that's how The SOUTHERN CALIFORNIA GAS COMPANY does it here in Los Angeles.
You seniors out there, tell me if this scenario is familiar. You have no money for food, Social Security is HALF the rent you pay. No food stamps. Utility bills so high you have to go without eating. And the corporation's website won't work so in FEAR of having no gas, no heat, no way of cooking for yourself, plus huge penalties... you are forced to beg for a bill to be mailed to you. Then you have to hitch-hike to the post office, or walk two miles, or have a heart attack trying to walk it. You're scheduled for open heart surgery but does the GAS COMPANY CARE? So I invite you to use my FORM LETTER, and send it to all your friends and to all the newspaper reporters and online SENIOR groups that you can find.
Hello UTILITY COMPANY: Senior here! THANK YOU FOR MAILING ME MY gas BILL to the apartment when I pointed out that your PAY FUNCTION AT YOUR WEBSITE DOES NOT WORK AT ALL! Like many seniors who try to use your website and cannot and get bill mailed to them, I have no stamp to mail a check, no car, no kids, no relatives, no family, I live alone, don't know my neighbors to beg a ride to post office to get a stamp. I cannot walk. I cannot afford 50c for a stamp as I have only 500$ a month for rent food and utilities. FIFTY CENTS is more than a day of food! I don't even know how much first class mail is these days. But whatever it is I can't afford it.
When your website was jamming and I couldn't recall my password, (I'm semi senile,) in a panic I asked "CONTACT" whoever that is, to MAIL me my bill and you kindly did. So there is a human there reading this! Hallelujah!
However, on second thought, I feel it is important for your corporation to be a good corporate citizen and avail ALL SENIORS of WEBSITE PAYMENT METHODS. YOUR PAY BILL ONLINE set up does not work. I am demanding that you fix it.
1.) You require a senior to recall a password from earlier use, a month ago. I cannot Most seniors could not. Write it on a post it note, a month later that paper is GONE! Why demand a password at all? If someone else wants to pretend to be me and pay my heat and gas ---for crissakes, LET THEM!
2.) YOUR WEBSITE kindly allows me to petition a new password. DID IT DOZENS OF TIMES AND FAILED TO MEET SOME REQUISITE YOU HAVE. I cut paste each new password you EMAIL ME, THROW it into the LOG-IN area & get bitch slapped by you each time: fail fail fail fail fail!
A dozen times so far, & it doesn't accept the password IT GAVE ME. So no cut paste, then I HANDwrite it in, quite aware of that UPPER CASE AND LOWER CASE thing ... too. Ain't stupid. Took me straight A's to get into UCLA back in 1958. I'm no retardo even if I CANNOT recall the password I used last month!
3.) It would seem that for MYSTERIOUS reasons, YOU, MR. UTILITY set up an APACHE GAUNTLET there dedicated to stripping my screaming FLESH from my BONES. Your webmaster needs to realize that the "send password and then log in" feature does not freakin' work! Could he phone me (fill in your fone # here,) I'd run him thru the glitches in his DESIGN. HE needs to make changes. WHY?
4.) Seniors thru out your service area will probably have the same sorrow, grief, upset, frustration and desire to DIE... after trying dozens of times and being kicked out of the PAY BY BILL feature. And imagining that no stove, no food... cash penalties galore are all headed their way!
Help us seniors live a bit longer. Whereas I previously TOLD you that I'd like for you to send my bill I MENTIONED that I NEED you to send it with a prepaid ENVELOPE. You failed to do so. I'm heading toward my 80's. There's NO WAY TO walk TO a POST OFFICE. It's 2 miles of hard cement on gouty feet. I also happen to need open heart surgery and have no circulation in extremeties from that and the diabetes so gas and warmth, heat is a 'LIVE OR DIE' proposition as is the gout/cement connection. But I dearly need gas to cook my meals. No eating in cafes when one has to put one's entire FOOD BUDGET into STAMPS to cut checks to you. (And buy costly checks!)
I beg you to send the gas person who trots around in that little truck all day to my door to collect my check in person or (alternative) make your website deliver a new password without JAMMING when I use it. AND I DO KNOW ABOUT CASE SENSITIVE PASSWORDS. The one who isn't CASE- SENSITIVE seems to be you executives at (fill in name of utility corp,) SOUTHERN CALIFORNIA GaS COMPANY in my case.
signed, (Fill your name
in here, maybe account name, address.)
THIS JUST IN: A friend says: Many of these same problems I have with Golden State Water Company. Of all the utilities I pay for on line, only GSWC gives me a headache. They post the bill due far too late. I pay as soon as I see it but before they give me credit for my payment they send me a "cut off threat" for non payment. I wonder .. what do they get out of that? Pleasure scaring us seniors with cut off? At that point you must hand carry the bill to the local office! (Time and gasoline!) I complained about their very inefficient online billing, yet the problem persists. I even offered to send my daughter, a graphics and web designer, to help them get a good website...and to manage it.They laughed in my face. Maybe nepotism or something, does some one at GSWC have his stupid nephew doing the website?? Can you figure what they get out of late billing ritual and cutoff threat? Should I tell AARP?
YES! Everyone with a problem with a utility company ... EMAIL the AARP GROUP! Here is how you do it, AARP.ORG online, register as a member. Then contact them by email with a copy of this file and your precise complaints with your utility.
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